Get More from Your Contact Center with Instant Feedback
At QEval, keeping up with customer expectations can be challenging, especially when relying on outdated data. If you’ve been exploring the Customer Service University, you know how important it is to have real-time insights. Imagine seeing exactly what’s happening with your team and your customers in the moment so you can address issues and improve experiences immediately.
Why Timing Matters
Having up-to-date insights allows you to make meaningful changes before problems escalate.
Catch Issues Early
Address minor concerns before they become more significant.
Support Your Team in Real Time
Provide feedback when it can have the most impact, helping your agents improve immediately.
Understand Customer Sentiment
Recognize how customers feel and adjust your responses to improve the interaction.
How AI Can Help You Provide More Human Service
AI isn’t just about automation — it helps you better understand your customers and support your team in real time.
Recognize Customer Emotions
AI can detect satisfaction, frustration, and confusion, allowing you to respond in a way that improves the customer’s experience.
Offer Relevant Feedback
Use AI-driven insights to guide your team with feedback they can immediately act on.
What Smart Teams Pay Attention To
Some of the most valuable insights come from often-overlooked areas. These can make a big difference in improving customer experience and team performance.
Ease of Resolution
Track how easy customers could solve their issues.
Moments of Silence
Silence in conversations can indicate confusion or uncertainty — identifying these moments can help you address them.
Teamwork in Action
See how well your agents collaborate to provide seamless support and assistance.
How We Can Help You Move Forward
Through your work with the Customer Service University, you’ve already built a foundation for creating great customer experiences. Now, we’re here to help you continue that journey. Our team is available to explore how real-time insights can improve your contact center operations and provide practical guidance based on your specific needs.