Video Guide

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1. User Management - Add Users and Add Custom Fields
8:40
2. User Management - Import Users, Search & Export Users
8:08
3. Agent KPI Dashboard
3:16
4. Agent Dashboard
3:37
5. Create and Update Evaluation
8:23
6. Score Calculation
2:29
7. Search Evaluation
3:32
8. My Evaluation
2:27
9. Review or Dispute Agent View
4:04
10. Review or Dispute Process
9:15
11. Disputing on Behalf of Agent
2:04
12. Audit the Auditor
2:33
13. Calibration
3:04
14. Uploading a Good Call
5:00
15. Coachee Tactical Warehouse
4:22
16. Coach Tactical Warehouse
7:17
17. Coaching Wizard - Agent Console
2:23
18. Coaching Wizard - Supervisor Console
1:53
19. Tactical Agent Level Report
1:53
20. Tactical Opportunity Level Report
2:54
21. Tactical Overall Coaching Summary
2:51
22. Tactical Program Level Report
2:48
23. Program Summary Report by Agent
5:16
24. Section Average Score Report by Supervisor
4:25
25. Setup Coach Effectiveness Feature From Admin Panel
2:49
26. Coach Level Heatmap Report
4:15
27. Coach Rating - Agent Console
1:53
28. Assigning KPI
2:35
29. KPI Dashboard
6:22
30. Setup Mlevel
4:12
31. Mlevel Agent View
1:51
32. ATA - Accuracy Rate by Questions Report
4:47
33. ATA - Questions Accuracy Rate by QA Report
4:44
34. ATA - Accuracy Rate by QA Report
4:35
35. Adding Types of KPI and KPI Mapping
14:30
36. KPB Index
7:27
37. Agent Console
6:59
38. Supervisor Console
17:36
39. Supervisor Coaching Dashboard
3:45
40. Agent Coaching Dashboard
2:51
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