Yes. A coachee can view an evaluation made against him for a tactical coaching. A coachee can click on “view” option on his console. This will redirect the coachee to evaluation screen wherein he can view the evaluation made for him.
A coach tactical warehouse includes two types of parameters. The first is the strength, which displays the parameter where a coachee has performed well. The second is the opportunity that includes the parameter in which the coachee underperformed during an evaluation and has the scope of improvement.
This is a program developed to help, coach and enhance the performance of agents. It helps supervisor to identify strengths and opportunities of agent and help them to improve KPIs.
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