Report

Select Quality > Evaluation/ATA and the Manage Evaluation screen will be displayed. On this page, click on the Search Evaluation button.

The following screen appears.

Users can set different filters on this screen to search for a specific evaluation. To filter on the basis of scores who have achieved 100% of the score, define the score range, by entering the Score From and Score To numbers.

The logged-in agents in QEval can be determined using the Active User tab on the dashboard.