The modules visible to you are determined by your assigned role and access rights. Your system administrator configures these permissions based on your job responsibilities within the organization.
The modules visible to you are determined by your assigned role and access rights. Your system administrator configures these permissions based on your job responsibilities within the organization.
No, each user must have an individual account. Sharing login credentials is not permitted as it compromises security, audit trails, and accurate performance tracking.
Start with the sidebar menu on the left side of the screen. The modules displayed will vary based on your role permissions. Navigate through the available modules to access the features relevant to your responsibilities.
Account lockouts usually happen after multiple incorrect login attempts as a security precaution. If your account is locked, please reach out to the QEval Support Team for assistance in unlocking it.
Enter your assigned credentials (username and password) on the login page provided by your organization. Your credentials will be supplied by your authorized QEval Admin during account setup.
QEval supports multiple user roles including:
QEval is a cloud-based quality monitoring and analytics platform designed for contact centers. It provides comprehensive tools for evaluating agent performance, generating reports, and improving overall service quality through data-driven insights.
One can evaluate their team’s performance by checking specific reports generated under the Reports section of QEval. Based on the members’ roles such as Agent, Supervisor, and QA the reports are generated.
There are seven report categories each having different reports under them. To access these reports, refer to:
For example, if the performance of a team is associated with QA, then it could be checked by looking into the Overall Accuracy Report by QA under the Report section of the QEval software.
There are seven (7) different types of user roles defined in QEval. These include-
Yes. Through the medium of Bonus Point feature, a question can be entitled for negative scoring.
In case if QEval account gets locked then user needs to contact the authorized QEval Admin.
An agent can check his/her overall performance through Agent Dashboard. To get more information, refer to Dashboard under Agent.
An agent can view his/her audit report through My Universe>My Evaluation. Enter the required dates in the respective fields and select the required options. Click Submit. A list of evaluations will be displayed on the same screen.
The terms Client, Partner, Location and Program have their specific meaning when referred to QEval. The description of each of these terms are as mentioned below-
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