KPB Index Report provides data on each agent’s KPB index along with each parameter’s average QA Score for a selected time period and form on the basis of configured KPB index.
To view this report, select Reports > Report > Supervisor Level Report > KPB Index Report.
The following page will be displayed.
|
Screen Elements |
Description |
|---|---|
|
Start Date |
To set the date range, firstly, select a start date. |
|
Start Time |
To view the data of a specific time range, select the required start time. |
|
End Date |
Select the end date. |
|
End Time |
Select the end time. |
|
Form Name |
Select the name of the evaluation form from the dropdown list. |
Once the search criteria are set, then, click on the 
button.
The report for the specified will be displayed as shown below:
One can export the report displayed in Excel and CSV formats. To do so, click on the 
and 
to download the report in respective formats.
Once the report is generated based on the search criteria, click on the Subscribe button to schedule the specific report as highlighted in the screen below:
Subscribe Button
Once you click on “Subscribe” button, it pop-up a new window of Report Schedule as mentioned in below screen-
Report Subscription > Email
The data elements displayed on the screen are explained below:
- To: Mention the email ID to whom you need schedule a report. You can add multiple email IDs and separate it by semi-colon.
- Report Title: Add the title of the report.
- Message: Mention the content which you want to add under email body.
- Recurrence: It shows Daily, Weekly, Monthly. This means it schedule the report weekly, monthly or you need only once, you can select as per your requirement.
When the Recurrence as Daily is selected you need to select
- MTD: Select the Month to Date check box, if required.
- Delivery Time: Select the timing for report delivery.
- Expiry Day: Select the expiry date on while the report scheduling will stop.
When the Recurrence as Weekly is selected you need to select
- MTD: Select the Month to Date check box, if required.
- Delivery Time: Select the timing for report delivery.
- Selected Days: You can select the days by clicking on the checkbox for which it will trigger an email notification on every week on that day. E.g. If you select “Monday” & “Friday”, it will trigger an email notification for the report on every Monday & Friday of the week.
- Expiry Day: Select the expiry date on while the report scheduling will stop.
Weekly Recurrence
When the Recurrence as Monthly is selected you need to select
- Delivery Time: Select the timing for report delivery.
From On the following day and On this day of the month select any 1 option
- On the following day: It allows to select the date and the day of the specific month for which the report will be scheduled
- On this day of the month: It allows to select the date of the month for which the report will be scheduled.
- Expiry Day: Select the expiry date on while the report scheduling will stop.
Monthly RecurrenceOnce the necessary details are configured, click on the Submit button to subscribe the report or click on the Cancel button to discard the process.
An acknowledgment message will be displayed on the screen and the report will be scheduled.
Acknowledgment Message
Now, click on “SFTP” button, from the window of Report Schedule as mentioned in below screenshot:
The data elements displayed on the screen are explained below:
- Host Name : Add the name or IP address of the server to be connected to.
- User Name: Add the login credential used for authenticating the connection to the host.
- Password: Add the secret key required for authentication, used in conjunction with the user name.
- Port: Add the network port number designated for the connection (e.g., 22 for SSH, 21 for FTP).
- Destination Path: Enter the specific file path on the destination server where files will be transferred or accessed. Files are stored in nested folder levels (e.g.,
FolderA/FolderB/FolderC).
Note: If no path is provided in the destination path, then the file will be delivered to the default root folder. - When the Recurrence as Daily is selected you need to select
- MTD: Select the Month to Date check box, if required.
- Delivery Time: Select the timing for report delivery.
- Expiry Day: Select the expiry date on while the report scheduling will stop.
When the Recurrence as Weekly is selected you need to select
- MTD: Select the Month to Date check box, if required.
- Delivery Time: Select the timing for report delivery.
- Selected Days: You can select the days by clicking on the checkbox for which it will trigger an email notification on every week on that day. E.g. If you select “Monday” & “Friday”, it will trigger an email notification for the report on every Monday & Friday of the week.
- Expiry Day: Select the expiry date on while the report scheduling will stop.
When the Recurrence as Monthly is selected you need to select
- Delivery Time: Select the timing for report delivery.
From On the following day and On this day of the month select any 1 option
- On the following day: It allows to select the date and the day of the specific month for which the report will be scheduled
- On this day of the month: It allows to select the date of the month for which the report will be scheduled.
- Expiry Day: Select the expiry date on while the report scheduling will stop.
Once the necessary details are configured, click on the Submit button to subscribe the report or click on the Cancel button to discard the process.
An acknowledgment message will be displayed on the screen and the report will be scheduled.
Storage Accounts
The Storage Account serves as a centralized repository for securely storing and managing evaluation-related data. It includes key details such as Host Name, User Name, Password, Port, Created Date, and Action, and provides users with the ability to add and maintain records. This system ensures that all evaluation data is organized, easily accessible, and securely stored for efficient reference and processing in the future.
To access this feature, click on the Storage Accounts button, as highlighted in the screen below-
Storage Accounts
The user will be directed to the Storage Accounts pop-up window , this page displays the list of all added records as shown below-
Storage Account Pop-up Window
The data elements displayed on the screen are explained below:
- Host Name : Displays the name or IP address of the server to be connected to.
- User Name: Displays the login credential used for authenticating the connection to the host.
- Password: Displays the secret key required for authentication, used in conjunction with the user name.
- Port: Displays the network port number designated for the connection (e.g., 22 for SSH, 21 for FTP).
- Created Date: Displays the date on which the record was created.
- Action: User can edit or delete the specific record using the options available in the Action field. Simply click the
or 
respective icons to update or remove the report subscription as needed.
Add New Record
The Add New Record functionality allows users to input and save new data into the system, creating a fresh entry in the database. This feature enables the addition of new information, ensuring the system stays up-to-date with the latest records.
To access this feature, click on the Add New Record button, as highlighted in the screen below-
Upon clicking on the Add New Record button, the following Add Record pop-up window will be displayed
Provide the necessary information in the appropriate fields and click the Submit button to save and store the new record in the storage account.
Now, click on “S3” button, from the window of Report Schedule as mentioned in below screenshot:
The data elements displayed on the screen are explained below:
- Bucket Name : Enter the name of the storage bucket where data is stored.
- Access Key: Enter the unique key used to authenticate access to the storage.
- Secret Key: Enter the confidential key used alongside the Access Key for secure authentication.
- Region: The geographical location of the storage bucket (e.g., US-East, EU-West).
When the Recurrence as Daily is selected you need to select
- MTD: Select the Month to Date check box, if required.
- Delivery Time: Select the timing for report delivery.
- Expiry Day: Select the expiry date on while the report scheduling will stop.
When the Recurrence as Weekly is selected you need to select
- MTD: Select the Month to Date check box, if required.
- Delivery Time: Select the timing for report delivery.
- Selected Days: You can select the days by clicking on the checkbox for which it will trigger an email notification on every week on that day. E.g. If you select “Monday” & “Friday”, it will trigger an email notification for the report on every Monday & Friday of the week.
- Expiry Day: Select the expiry date on while the report scheduling will stop.
When the Recurrence as Monthly is selected you need to select
- Delivery Time: Select the timing for report delivery.
From On the following day and On this day of the month select any 1 option
- On the following day: It allows to select the date and the day of the specific month for which the report will be scheduled
- On this day of the month: It allows to select the date of the month for which the report will be scheduled.
- Expiry Day: Select the expiry date on while the report scheduling will stop.
Once the necessary details are configured, click on the Submit button to subscribe the report or click on the Cancel button to discard the process.
An acknowledgment message will be displayed on the screen and the report will be scheduled.
Storage Account
The Storage Account serves as a centralized repository for securely storing and managing evaluation-related data. It includes key details such as Host Name, User Name, Password, Port, Created Date, and Action, and provides users with the ability to add and maintain records. This system ensures that all evaluation data is organized, easily accessible, and securely stored for efficient reference and processing in the future.
To access this feature, click on the Storage Accounts button, as highlighted in the screen below-
Storage Account
The user will be directed to the Storage Accounts pop-up window , this page displays the list of all added records as shown below-
Storage Accounts Pop-up Window
The data elements displayed on the screen are explained below:
- Bucket Name : Displays the name of the storage bucket where data is stored.
- Access Key: Displays the unique key used to authenticate access to the storage.
- Secret Key: Displays the confidential key used alongside the Access Key for secure authentication.
- Region: Displays the geographical location of the storage bucket (e.g., US-East, EU-West).
- Created Date: Displays the date on which the record was created.
- Action: User can edit or delete the specific record using the options available in the Action field. Simply click the or respective icons to update or remove the report subscription as needed.
Add New Record
The Add New Record functionality allows users to input and save new data into the system, creating a fresh entry in the database. This feature enables the addition of new information, ensuring the system stays up-to-date with the latest records.
To access this feature, click on the Add New Record button, as highlighted in the screen below-
Add New Record
Upon clicking on the Add New Record button, the following Add Record pop-up window will be displayed
Provide the necessary information in the appropriate fields and click the Submit button to save and store the new record in the storage account.
Subscription History
Subscription History refers to a detailed record of all subscription-related activities and transactions associated with a user or account. This includes information such as subscription start and end dates, renewal history, payment details, plan changes, cancellations, and other relevant actions or updates made to the subscription over time.
To access this functionality, click on the Subscription History button as highlighted in the screen below-
Subscription History
Upon clicking on the Subscription History button, the following Report Schedule Grid pop-up window will be displayed-
Report Schedule Grid
or respective icons to update or remove the report subscription as needed.
Video