QEval New UI User Manual

Agent Level Report is the category that will display the list of reports related to all the activities specifically of the agents.

To access this feature, click on the Menu button or move the mouse on the left side of the page to open the menu bar, then click on the Reports   option and select Report, as shown below:

Menu > Reports > Report

The system will direct the user on the Reports page, click on the Reports Home button as highlighted in the screen below:

Reports Page > Reports Home Button

The Reports Home window will be opened on the same page. The Search Bar displayed on the window allows the user to search any specific report by entering keywords in the search bar text-box, as shown below:

Reports Home Window > Search Bar Text-Box

To access these reports, on the Report Home Window click on Agent Level Report. The system will display the list of agent level reports as highlighted in the screen below:

List of Agent Level Report

Following Agent Level Reports will be displayed:

1. Agent Last 10 Report
2. Agent Performance Average Summary
3. Monthly Program Summary Report By Agent
4. Monthly Section Average Score Report By Agent
5. Program Summary Report By Agent
6. Section Average Score Report By Agent
7. Top Performers Overall Max Score
8. Top Performers Total Points Earned
9. Training Report
10. Weekly Program Summary Report By Agent
11. Weekly Section Average Score Report By Agent
12. Weekly/Monthly QA Alert by Agent
13. Program Summary Report By Sub Program

Let’s understand each Agent Level Report.