QEval includes evaluation forms that help QA managers to monitor and evaluate the performance of agents for handling the calls. The forms page enables one to create, edit, delete, activate, deactivate or preview the form.
To access this functionality, select Manage > Forms as shown below:
The Design Form page will be displayed as shown below:
Design Form
The form displays the following information:
- Client Name: Select the required name of the client from the dropdown list for whom one can view the desired form.
- Program Name: Based on the selection of the client name, available program name will be displayed, select the specific program name dropdown list.
The report will be displayed on the same page according to the selected filter, and the data elements shown in the table grid are detailed below-
- Name: Displays the name of the form.
- Status: Displays the status of the form.
- Design: Enables to view the design of the form.
- Active: The selected checkbox depicts that the form is active. To disable it, unselect this checkbox.
- Created By: Displays the name of the user who created the form.
- Created On: Displays the date and time of when the form was created.
- Last Updated By: Displays the name of the user who updated the existing form.
- Last Updated Date: Displays the date of when the form was lastly updated.
- Disable: Enables to disable the form by selecting this option.
- Action: Two action icons will be displayed – Edit and Delete.
From My Evaluation Forms for program, one can view the design of the form, activate or deactivate the form, and edit or delete any particular form.
To know about creating a new Evaluation Form for any program, refer to Create Evaluation Form.
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