QEval New UI User Manual

Custom Dashboard provides the facilities to choose type of widgets to display on dashboard It also have data filters to update widgets as per requirement. It is allowing the user to have their own custom dashboard.

In order to give an access to user, we have “Custom Dashboard” option under Access Rights as mentioned in below screenshot:

Refer to User to know how to add and modify the user access rights. 

The user can view and access the Custom Dashboard by clicking on the Menu  button or move the mouse on the left side of the page to open the Menu Bar, then click on the Home  option and select Custom Dashboard as shown in the screen below:

The logged-in user can also access this functionality by clicking on the Custom Dashboard tab displayed on the dashboard page as shown below:

When you open custom dashboard, you will get an option of short description about the items available in it. You can click on “Next” button in order to see each item’s description or you can simply click on “x” button.

We have an option to add new dashboard when you are configuring first time custom dashboard. It provides functionality to group widgets of common insights into one dashboard. Click on “Add New Dashboard”, it will pop up below mentioned option to fill the details and then click on the Add button as shown below:

An acknowledgment message will be displayed on the page and the new customised dashboard will be created. Click on Ok button to close the message.

Once the new dashboard name will be added, it will be added in the dropdown as mentioned in below screenshot:

In order to add new widget, click on “Add New Widget” option after selecting dashboard name from the dropdown.

The Add New Widget window will be opened. Click on the Select drop-down menu the list of different charts will be displayed. 

There are seven types of charts available in custom dashboard as mentioned below:

1. Bar Chart
2. Pie/Tile Chart
3. Line Chart
4. Column Chart
5. Stacked Column Chart
6. Dual Axes Chart
7. KPI Type

Upon selecting a Bar chart type, a new blank widget is automatically created on the dashboard as mentioned in below screenshot

1. Bar Chart: Bar chart includes multiple campaign selection.  Trend Daily, Weekly, Monthly and Overall options are there for Bar chart. Attribute and Trend Toggle option are also there in this chart to toggle the representation of data between x-axis and y-axis.

Once you click on “Setting” icon, it will pop below mentioned screenshot where we need to fill the details and select the option as per our requirement which shows in mentioned chart:-

Custom Title:- Mention title of the chart name.

By Count:- It will have an option to get the details as per evaluation count and autofailure count for bar chart as mentioned in below screenshot:-

– Evaluation Count

– Autofail Count

For other charts, we do have an option as mentioned below:-

– Reviewed

– Disputed Open

– Disputed Close

– Tactical Coaching

By Percentage:- It will have an option to get the details as per evaluation percentage with autofail %, without autofail % and Autofail % options for bar chart as mentioned in below screenshot:-

– With Autofail %

– Without Autofail %

– Autofail%

For other charts, we do have an option as mentioned below:-

– Reviewed %

– Disputed Open %

– Disputed Close %

– Tactical Coaching %

Trend:- It allows to select daily, weekly, monthly and overall options as mentioned in below screenshot:-

If it is trend level weekly option, it will show in a pop-up window of Legend For Week with Week No. & Dates as mentioned in below screenshot:-

Attribute Trend Toggle:- Toggle attribute trends on or off as needed to enhance data visualization. This option hides when overall option selected from either Trend or Attribute dropdown.

Client Name:- Select client name from the dropdown.

Program Name:- Select the program name from the dropdown. Only 10 programs can be selected at a time.

Attribute:- Select specific attributes to be analyzed on the widget for detailed insights. Attribute options are as follows:-

– Agent

– Supervisor

– Location

– Disposition

– Sub Program

– Partner

– Category

– Question

– Overall

– Program

Maximum 10 Attribute types can be selected by ticking the checkbox as mentioned in below screenshot:-

Based on attribute selection, below mentioned options are enabled for drilldown attribute selection:-

 

Drilldown Attribute:- It allows to select drilldown attribute of the options which we have selected in the attribute option. It enables attribute-level drilldown for a more granular analysis of your data. Drilldown Attribute options are as follows.

– Agent

– Supervisor

– Location

– Disposition

– Sub Program

– Partner

– Category

– Question

– Answer

Once all the details are filled and selected, click on “Apply” button to show the chart or “Cancel” to discard the changes.

All changes are applicable only when user click on “Save” dashboard button on the upper right side of the custom dashboard. When new widget is added in dashboard, user cannot add another widget until that widget is saved or deleted.

It will show the chart as mentioned in below screenshot:-

We do have an option to change the date by clicking on “Calender” icon in the chart itself. We do also have custom range to select the date range, you can select date range as per your requirement as mentioned in below screenshot:-

In order to edit/modify the fields for the chart, we have a “Setting” icon. Once you select this icon, it will open the same pop in which we have added the details. In that, you can edit/modify the options.

“Delete” icon allows to delete the specific chart from the custom dashboard.

We do have “Share” icon available in order to share the chart through email, it allows to share the configuration to particular user and can setup alerts by selecting benchmark. Under “Share” icon, we have 3 options available:- Email, Configuration & Alert.

-Email sharing allows to share the chart via email. When we click on “Email” sharing option, it will open below mentioned pop-up window:-

It allows to mention the email ID of the user in “Email” and email content to be mentioned in the “Email Body”. Once the details have been filled, click on “Send Email” button, it will trigger an email to the respected user.

– Configuration option allows to send the same chart configuration to the respected user. Once you click on “Configuration”, it will open below mentioned pop-up window:-

In this, you can select the multiple users and then you can click on “Share Configuration” button.

-Alert option allows to set the benchmark and accordingly it triggers an alert notification. Once the benchmark has been set, click on “Set” button as mentioned in below screenshot:-

Custom dashboard includes history, date filter, print, share, edit, notification icons and button to create new dashboard as well as select dashboard from existing dashboards for dashboard grouping.

Once particular dashboard is selected from dropdown, the user can add, update, save, print or delete widgets from Edit Dashboard. 

Shared History:- Gain insight into the history of dashboard sharing with other users.

Date Filter:- Easily select a date range to filter data for comprehensive visualization of the dashboard.

Print:- Save the dashboard as a PDF for convenient sharing with colleagues or stakeholders.

Share Dashboard:- Seamlessly share the dashboard with third-party recipients via email or QEval users.

Edit Dashboard:- Customize or update widgets on the dashboard to suit your specific needs.

Notifications:- Stay informed with all relevant notifications and alerts through the notification bell icon, ensuring timely responses and actions.

In the same way, we can configure different charts in the custom dashboard as mentioned below:-

2. Pie/Tile Chart:- This chart includes multiple campaign selection. Trend Overall option is there for Pie/Tile chart and user can select chart type from widget settings.

3. Line Chart:- Line chart includes multiple campaign selection. Trend Daily, Weekly and Monthly options are there for Line chart.

4. Column Chart:- Column chart includes multiple campaign selection. Trend Daily, Weekly, Monthly and Overall options are there for Column chart. Attribute and Trend Toggle options are also there in Column chart to toggle the representation of data between x-axis and y-axis.

5. Stacked Column Chart:- Stacked Column chart includes multiple campaign selections. Trend Daily, Weekly, Monthly and Overall options are there for Stacked Column chart. Attribute and Trend Toggle options are also there in Stacked Column chart to toggle the representation of data between x-axis and y-axis.

6. Dual Axis Chart:- Dual Axis chart includes single campaign selection. Trend Daily, Weekly and Monthly options are there for Dual Axis chart and there is Overall in Attribute dropdown. There are By Count/ By Percentage dual dropdown option for second axis.

7. KPI Type:- As this chart used to represent single value, we have single Campaign selection for this chart. Trend dropdown and Attribute dropdown has Overall option for this chart.

Once every charts has been configured, you can see custom dashboard as mentioned in below screenshot:-

Note :- User can resize or reposition widgets as per requirement in the dashboard by drag and drop feature.