Track Sentiment and Spot Trends Instantly!

Harness the power of the Net Sentiment Score (NSS) within QEvalpro to monitor sentiment from open-ended survey responses. NSS simplifies the way you gauge customer feedback, allowing you to identify trends quickly and enhance quality assurance.

What is Net Sentiment Score (NSS)?

NSS is a straightforward metric that reflects customer sentiment by calculating the difference between the percentage of positive and negative sentiments in responses.

Calculation

Net Sentiment Score=% Positive Sentiments−% Negative Sentiments\text{Net Sentiment Score} = \% \text{ Positive Sentiments} – \% \text{ Negative Sentiments}Net Sentiment Score=% Positive Sentiments−% Negative Sentiments

Why Use Open-Ended Questions?

Open-ended survey questions provide a wealth of insights, enabling respondents to express their thoughts freely. This format allows you to capture nuanced feedback that preset options may miss. QEvalpro utilizes advanced text analysis to efficiently categorize and tag these responses.

How Does NSS Work?

Data Collection: Collect responses from various roles within your organization.

Text Analysis: Automatically tag and categorize responses to quantify sentiment effectively.

Sentiment Assessment: Determine whether feedback is positive, negative, or neutral for each category.

Trend Visualization: Plot the NSS on a timeline to visualize shifts in customer sentiment over time.

Real-World Impact: An Example

Imagine a hotel using QEvalpro. In August, they notice a dip in their NSS. Management investigates and discovers that high occupancy levels and staff shortages have overwhelmed their cleaning team. By addressing the staffing issue promptly, they improve both customer satisfaction and employee morale—boosting their overall performance.

Benefits of NSS in QEval pro

• Actionable Insights: Quickly identify potential issues and take timely action.
• User-Friendly Visualizations: Easily interpret sentiment trends through clear, concise charts.
• Comprehensive Reporting: Generate detailed reports to track changes in sentiment over time, facilitating informed decision-making.

Enhance Your Quality Assurance with NSS

Incorporating the Net Sentiment Score into your QEval pro strategy empowers you to gain valuable insights for improving customer satisfaction and quality assurance.

Get started with QEvalpro today and transform how you understand your customers!