To allocate multiple evaluations to a work allocation group of agents, and then to assign that group’s evaluations for verification to one or multiple QAs periodically, Work Allocation should be created.
To create any allocation, it is mandatory to have a Work Allocation Group created. Then based on the load type, an allocation can be published. Then, based on the allocation scheduled, the evaluations will be assigned periodically to the group of QAs.
On the Manage Work Allocation page, users can create, edit, delete, and search specific work allocations.
To access this functionality, select Manage > Work Allocation > Manage Work Allocation from the left panel as shown below:
The Work Allocation will be displayed as shown below:
On this page, the list of existing work allocation will be displayed as shown in the following screen:
On this list, following information will be displayed:
- Work Allocation – Displays the name of the work allocation created for a particular workload.
- Content Type – Displays the type of contact that is Manual.
- Group Name – Displays the name of the group assigned for the specific work allocation.
- Total QAs – Displays the number of QAs assigned for a specific work allocation.
- Total Evaluation – Displays the total number of evaluations assigned to each of the QAs.
- Schedule – Displays the schedule for fetching the evaluation data periodically – Daily, Weekly, and Monthly – which will be assigned to the QAs of group.
- Action – Displays two actions icon – Edit
and Delete 
. To know more functionalities of these icons, refer to Edit/Delete Work Allocation.
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