Program Access Group

This module allows the user to create a group for the program access. The existing users can be given access to the programs under the newly created or already existing group.

The module has been specifically created to allow program access to the group of users rather than providing access to the individual users at a time.

To access this functionality, select Manage > Program Configuration > Program Access Group and the Manage Program Access Group page will be displayed as shown below:

This page displays the list of all the program access groups that are already created.

Add Program Access Group

An admin can add Program Access Groups for a particular location in a QEval system. The page also allows an admin to provide certain functionalities to specific or all the programs.

To add a new program follow the steps given below:

To add a new Program Access Group, click on Add Program Access Group button.

The following screen appears.

2. Provide the following details.

Screen Elements	Description
Group Name	Enter the name of the new Program Access Group.
Client Name	Select the client name from the dropdown list.
Assign Programs	Select required programs from the left-hand side box which will display the list of all the programs created for the selected Client. One can also search the programs by entering the program’s name in the Filter field. Once the program(s) is selected, click on button, and the selected program(s) will be moved to the right-hand side box. To move all the programs to the right-hand side box at once, click on button. To remove a few programs from the right-hand side box and move them back to the left-hand side box, click on button. To move all the programs to the left-hand side box at once, click on button.
Role	Select the user role from the dropdown list which will display the options of all the user roles of QEval: Admin Agent Ops Manager QA Manager QA Supervisor QA Verifier Supervisor VP
Assign Users	Based on the selection of the Role, the list of names with that role will be displayed on the left-hand side box. Select required users from the left-hand side box which will display the list of all the users with the selected role. Admin can also search the users by entering the user’s name in the Filter field. Once the user(s) is selected, click on button, and the selected user(s) will be moved to the right-hand side box. To move all the users to the right-hand side box at once, click on button. To remove a few users from the right-hand side box and move them back to the left-hand side box, click on button. To move all the users to the left-hand side box at once, click on button.

3. Click Submit button to add the Program Access Group, or click button to reset the fields.

The newly added groups will be displayed on the Manage Program Access Group page as displayed on the following screen:

Search Program Access Group

Search Program Access Group is designed to search the existing and newly created groups. The page also allows an admin to edit or delete the details for the program access groups.

Click on the Search Program Access Group button.

Then the following screen appears.

The groups can be searched by selecting the name of the program access group from the Group Name field and then clicking on the button.

Based on the applied search filter, all the program access groups will be displayed on the Manage Program Access Group page as shown on the screen below:

The following details will be displayed:

Group Name: Displays the name of the program access group.
Users: Displays the number of users who are part of the program access group.
Programs: Displays the type of program like – Test, Chat, Voice, Email, Calls, etc.
Action: Two action icons will be displayed – Edit and Delete.

Edit Program Access Group

Click on the Edit icon displayed under the Action column to edit a particular program access group and the Edit Program Access Group window will be displayed as shown below:

Once, the changes are made click on the Update button.

Then, the acknowledgment message will be displayed as shown below.

Delete Program Access Group

From the Manage Program Access Group, click on the Delete icon to delete the Program Access Group and the following confirmatory message as shown below:

Click button to continue with the deletion of the program access group or click button to cancel the process.

QEval New UI User Manual