Conversational Analytics: Unlock the Power of Every Customer Interaction
QEval’s Conversational Analytics empowers organizations to dive deep into customer conversations, revealing invaluable insights that drive enhanced customer experiences and business growth.
The Results
Insights from Every Interaction
100%
Transcribe and Analyze 100% of Customer Interactions
65%
Improvement in Productivity of Quality Analysts
35%
Improvement in Customer Satisfaction
Uncover Trends, Drive Growth
Unlock Hidden Value in Every Customer Interaction for Improved Customer Experiences
Unlock the full potential of your customer interactions with cutting-edge Conversational Analytics. Our innovative solution harnesses the power of AI to transform every dialogue into a goldmine of actionable insights. Discover how you can elevate your customer experience, boost team performance, and drive business growth with these three game-changing benefits:
AI-Powered Call Summaries for 100% of Interactions
Leverage our proprietary Large Language Model to generate accurate, comprehensive summaries for every customer call, enabling unparalleled insights at scale.
Real-Time Sentiment Analysis for Immediate Action
Instantly detect customer emotions and intent during conversations, allowing agents to adapt their approach on the fly and improve outcomes.
Data-Driven Coaching for Continuous Improvement
Identify top-performing behaviors and areas for growth across your team, facilitating targeted training and measurable performance enhancements.
Conversations to Strategic Advantages
Why Choose QEval for Conversational Analytics?
In this age of disruption, you should not need 10 different tech stacks and a team of experts to understand what is happening in your contact center. QEval Speech is an all-inclusive solution powered by the best-in-class ASR technology.
With QEval, we aim to empower every business with a single solution to analyze 100% of their interactions effortlessly. Listen to every call in the contact center, understand agent behavior, customer expectations, product feedback, and process insights automatically. QEval Speech allows you to mine 100% of your interactions, get actionable insights in real time, and manage agent performance within one platform. QEval helps bridge the gap between brand’s perception and customer expectations.
Evaluate & recognize frontline
QEval Speech determines performance at different organizational levels. This allows quality evaluation for most customer interactions, provides an overview of individual agent performance, team performance, campaign, or center performance on a single screen. This streamlines the process of providing constructive feedback and identifying top performers. Recognition, appreciation, and constructive feedback strengthens employee experience and motivates the team to deliver a consistent brand experience every time.
Enable Data-Driven Decision Making
Leverage the power of data-driven decision making to ensure continual growth of your organization, predict future trends, optimize business processes, create new opportunities, and generate more revenue. QEval features a suite of 30+ real-time reports that improves decision making based on data, analytics, and actionable business insights from the reports. With integrated speech & text analytics, 100% of customer interactions across all communication channels can be logged, analyzed, and retained for understanding customer expectations, essential business insights, and delivering them with superior customer experiences.
Improve Customer Satisfaction
QEval Speech bridges the gap between brand and customer expectations with the easy flow of information across the software. QEval demonstrates customer interaction information on a single platform and empowers organizations to listen to the voice of customers. Acting on the voice of customer analytics and gauging insights such as customer effort score, customer sentiment analysis, and customer journey analytics, organizations can meet and exceed their customer’s expectations and ensure overall customer satisfaction.
Boost Team Productivity
Empower your teams with the best lessons at the right time. With speech analytics, organizations can identify the areas where the frontline team is facing challenges and making mistakes. These insights empower organizations to design custom training programs for the frontline agents and improve their performance. With all customer interactions being monitored, organizations can also build a repository of good calls that result in good sales conversion or better customer experiences and use them to train other contact center agents.
Compliance adherence
Monitoring 100% of customer interactions assists with 360° automated compliance monitoring. All the interactions are logged, analyzed, and retained; therefore, all the legal, regulatory, or business obligations can be tracked, and any breach of conduct can be avoided or resolved in time to prevent any damage to brand reputation. QEval, when integrated with speech analytics, simplifies compliance monitoring, enables real-time risk monitoring, and enables fraud risk assessment for ensuring that the team is adhering to all compliance measures.
Insights
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