How to measure customer sentiments through interaction analytics
Identifying customer sentiments has always been the priority for enterprises, as the majority of customers’ decisions are based on how […]
Leadership Development
Leveraging Data & Analytics for Motivating Contact Center Agents
Contact center agents are brand representatives playing a pivotal role in maintaining customer satisfaction and driving customer success for the brands.
5 Tips for Improving Call Center Agent Performance Using KPIs
Key Performance Indicators (KPIs) are essential for measuring and improving call center agents’ performance. In any call center, the performance
Built-in Coaching: An Essential Feature for Effective Call Center Quality Monitoring
In the fast-paced world of call centers, ensuring consistent and high-quality customer interactions is paramount. One key element that plays
Top Features to Look for in a Call Center Quality Monitoring Software
While choosing a call center quality monitoring software, here are some of the features to look for.
How to build a Data-Driven Culture in your Organization?
With the increasing use of digital technologies, organizations are generating a lot of data. Decisions, when taken based on data,
How to effectively manage CX at each customer journey touchpoint?
Delivering positive customer service experiences at every touchpoint of the customer’s journey is vital to building a brand and rising
7 Ways to reduce customer effort and churn
Customer Acquisition is critical for every business and without a steady inflow of customers, brands cannot grow and scale. From
Supercharging Contact Centers: How Speech Analytics is Transforming Contact Center Operations
Speech analytics serves as a foundation for continuous improvement in contact center operations.
How Call Center Data Analytics Can Be a Turning Point for Performance Enhancement
Contact centers have quickly become more strategic about performance enhancement processes within their organizations. They bridge the gap between an