How to measure customer sentiments through interaction analytics
Identifying customer sentiments has always been the priority for enterprises, as the majority of customers’ decisions are based on how […]
Customer Experience
How to effectively manage CX at each customer journey touchpoint?
Delivering positive customer service experiences at every touchpoint of the customer’s journey is vital to building a brand and rising
7 Ways to reduce customer effort and churn
Customer Acquisition is critical for every business and without a steady inflow of customers, brands cannot grow and scale. From