How to build a Data-Driven Culture in your Organization?
With the increasing use of digital technologies, organizations are generating a lot of data. Decisions, when taken based on data, […]
Contact Center Analytics
How Call Center Data Analytics Can Be a Turning Point for Performance Enhancement
Contact centers have quickly become more strategic about performance enhancement processes within their organizations. They bridge the gap between an
9 Ways to Improve Customer Retention Rate in Call Centers
Happy and satisfied customers are the base of every successful business. For the majority of businesses, repeat customers are an