How to measure customer sentiments through interaction analytics
Identifying customer sentiments has always been the priority for enterprises, as the majority of customers’ decisions are based on how […]
Contact Center
Leveraging Data & Analytics for Motivating Contact Center Agents
Contact center agents are brand representatives playing a pivotal role in maintaining customer satisfaction and driving customer success for the brands.
5 Tips for Improving Call Center Agent Performance Using KPIs
Key Performance Indicators (KPIs) are essential for measuring and improving call center agents’ performance. In any call center, the performance
Supercharging Contact Centers: How Speech Analytics is Transforming Contact Center Operations
Speech analytics serves as a foundation for continuous improvement in contact center operations.
How to effectively manage CX at each customer journey touchpoint?
Delivering positive customer service experiences at every touchpoint of the customer’s journey is vital to building a brand and rising
7 Ways to reduce customer effort and churn
Customer Acquisition is critical for every business and without a steady inflow of customers, brands cannot grow and scale. From
What, Why and How of Call Center Quality Monitoring?
Emerging technology is disrupting many business processes. With the arrival of Industry 4.0, call centers are not only responsible for
How to effectively build a Speech Analytics Solution for your Contact Center?
From manually listening to a handful of calls, to real-time monitoring 100% of customer interactions, call center quality assurance has
What are the Best Quality Monitoring Practices in the Contact Center Industry?
Discover how to improve customer experience and boost agent performance with our guide to the best call center quality monitoring practices.