7 Ways an Integrated Speech Analytics Solution Redefine Your CX?
Customer experience is the golden thread connecting all interactions between your brand and your customers. The way you treat your […]
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How Call Center Data Analytics Can Be a Turning Point for Performance Enhancement
Contact centers have quickly become more strategic about performance enhancement processes within their organizations. They bridge the gap between an
9 Ways to Improve Customer Retention Rate in Call Centers
Happy and satisfied customers are the base of every successful business. For the majority of businesses, repeat customers are an
How to build a Data-Driven Culture in your Organization?
With the increasing use of digital technologies, organizations are generating a lot of data. Decisions, when taken based on data,
How to effectively manage CX at each customer journey touchpoint?
Delivering positive customer service experiences at every touchpoint of the customer’s journey is vital to building a brand and rising
7 Ways to reduce customer effort and churn
Customer Acquisition is critical for every business and without a steady inflow of customers, brands cannot grow and scale. From
How Technology and Insights can be used to Optimize Call Center Performance
Call centers have come a long way from just merely being an answering service for customers a few decades back,
Supercharging Contact Centers: How Speech Analytics is Transforming Contact Center Operations
Speech analytics serves as a foundation for continuous improvement in contact center operations.
What, Why and How of Call Center Quality Monitoring?
Emerging technology is disrupting many business processes. With the arrival of Industry 4.0, call centers are not only responsible for
How to effectively build a Speech Analytics Solution for your Contact Center?
From manually listening to a handful of calls, to real-time monitoring 100% of customer interactions, call center quality assurance has