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Author name: Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

What Are The Best Quality Monitoring Practices In The Contact Center Industry?

Call Center, blog, Contact Center

What are the Best Quality Monitoring Practices in the Contact Center Industry?

Jim Iyoob / March 30, 2021

Discover how to improve customer experience and boost agent performance with our guide to the best call center quality monitoring practices.

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