Author name: Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

How-Call-Center-Data-Analytics-Can-Be-a-Turning-Point-for-Performance-Enhancement

blog, Call Center

How Call Center Data Analytics Can Be a Turning Point for Performance Enhancement

Jim Iyoob / September 27, 2024

Leverage call center data analytics to enhance agent performance, and optimize operations for maximum efficiency.

How To Build Trust Using Data Analytics

blog, Data Analytics

How to build trust using Data Analytics

Jim Iyoob / September 27, 2024

Discover how organizations can build trust using data analytics by ensuring data accuracy, alignment, and transparency.

How to effectively build a Speech Analytics Solution for your Contact Center?

Contact Center, blog

How to effectively build a Speech Analytics Solution for your Contact Center?

Jim Iyoob / September 27, 2024

From manually listening to a handful of calls, to real-time monitoring 100% of customer interactions, call center quality assurance has

What Are The Best Quality Monitoring Practices In The Contact Center Industry?

Call Center, blog, Contact Center

What are the Best Quality Monitoring Practices in the Contact Center Industry?

Jim Iyoob / March 30, 2021

Discover how to improve customer experience and boost agent performance with our guide to the best call center quality monitoring practices.