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QEval is an intelligent and strategic solution designed for call centers that meets the stringent demands of quality, compliances and other statutory requirements. Irrespective of the campaign size, call volume, chat volumes - QEval has been designed to meet any robust need. It has been developed based on our real time practical experiences while facing the day to day challenges. With the help of QEval tool, our dedicated and experienced team deploys best practices to evaluate Inbound and Outbound voice, chats and emails. The evaluations results are available and accessible in real time for the management, supervisors and team members.

Benefit of QA Software

  • Increase sales and enhance customer experience
  • Reduce the cost of quality monitoring efforts
  • Save time and resources to allow focus on other critical center operations
  • Improve the impact of the coaching actions with your sales/service and support agents
  • Ensure all compliance and regulatory requirements are being consistently met