QEval Advisory Board

Meet Our Advisory Board: Guiding QEval’s Vision in Quality Evaluation

QEval’s Advisory Board brings together a diverse group of experts dedicated to advancing the field of quality evaluation. Our distinguished advisors offer invaluable insights, industry experience, and strategic guidance to shape QEval’s direction and impact. With backgrounds spanning academia, industry, and policy-making, these thought leaders collaborate to ensure our methodologies remain cutting-edge and our solutions address the evolving challenges in quality assessment. Their collective wisdom drives innovation and excellence in everything we do at QEval.

Jim Iyoob

Advisor

Shawndra Tobias

Advisor

Robert Beasley

Advisor

Manu Dwievedi

Advisor

Dan McCann

Advisor

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Shawndra Tobias

Advisor

Shawndra Tobias, a distinguished professional with over 25 years of contact center experience, brings her extensive expertise to QEval’s advisory board. As the SVP of Operational Excellence at Etech, Shawndra’s deep understanding of contact center operations and data-driven strategies aligns perfectly with QEval’s mission to revolutionize performance management in customer service environments.

Shawndra’s multifaceted background makes her an invaluable asset to QEval’s innovative platform. Her areas of expertise particularly relevant to QEval include:

Operational excellence and strategy development
Data science and advanced analytics
Project management and implementation
Quality assurance and performance optimization

With her experience in developing and leading Etech Insights, Shawndra is well-positioned to guide QEval in enhancing its analytical capabilities and operational strategies.

Data-Driven Decision Making: As a certified Data Scientist from Johns Hopkins University and a 3 Star IBM Recognized Data Expert, Shawndra will contribute significantly to QEval’s data analysis and insights generation capabilities.
Operational Strategy: Her expertise in conducting needs assessments, performance reviews, and capacity planning will be crucial in refining QEval’s ability to provide comprehensive performance management solutions.
Technology Integration:Shawndra’s experience in identifying and evaluating state-of-the-art technologies aligns with QEval’s goal of integrating various contact center tools into a unified dashboard.
Quality Assurance: Her background in maintaining and improving call center operations through monitoring and problem-solving will be invaluable in enhancing QEval’s QA automation features.

As an advisory board member, Shawndra will leverage her expertise to guide QEval in:

Refining data analytics methodologies to extract more meaningful insights from customer interactions
Enhancing operational excellence strategies within the QEval platform
Improving project implementation processes for smoother client onboarding
Developing advanced quality assurance and performance optimization features

Shawndra’s unique blend of operational experience, data science expertise, and strategic vision will play a crucial role in shaping QEval’s future developments, ensuring the platform remains at the forefront of contact center performance management technology.

Robert Beasley

Advisor

Robert Beasley, the Chief Executive Officer at CreovAI, brings a wealth of experience in strategy development, sales optimization, and technology leadership to QEval’s advisory board. With a career spanning over two decades in the tech industry, Robert’s expertise aligns perfectly with QEval’s mission to revolutionize contact center performance management.

Robert’s background in technology, sales, and strategy makes him an invaluable asset to QEval’s innovative platform. His areas of expertise particularly relevant to QEval include:

Go-to-market strategy development and execution
Customer acquisition strategies
Sales force optimization
Technology market assessment and strategy

As the founder of ThisQuarter, a strategy and sales consulting firm focused on high-tech companies, Robert has a deep understanding of the challenges and opportunities in the technology sector, which will be crucial in guiding QEval’s growth and market positioning.

Author and Thought Leader:Robert has published two books – “Dashboard Selling” and “Strategy Roadmap” – which focus on strategic selling in complex environments and accelerating revenue growth in early-stage ventures. This expertise will be invaluable in helping QEval refine its value proposition and sales strategies.
Executive Leadership: His experience as Vice President of Sales at Computer Associates, a leading global enterprise software company, provides Robert with insights into large-scale technology implementations and enterprise sales processes.
Entrepreneurship and Investment:Robert’s involvement in founding, consulting, investing, and acquisition management for numerous companies gives him a unique perspective on scaling technology businesses, which will be crucial for QEval’s growth strategy.
International Experience:His work with U.S. and international tech companies in market assessment and strategy development will help QEval navigate potential global expansion opportunities.

As an advisory board member, Robert will leverage his expertise to guide QEval in:

Refining go-to-market strategies to effectively position QEval’s unique value proposition
Developing effective customer acquisition and retention strategies
Optimizing sales processes and methodologies to accelerate growth
Identifying potential partnership and integration opportunities within the contact center technology ecosystem
Providing insights on market trends and competitive positioning in the performance management space

Robert’s combination of strategic thinking, sales expertise, and technology industry knowledge will play a crucial role in shaping QEval’s future developments and market expansion, ensuring the platform remains competitive and continues to meet the evolving needs of modern contact centers.

Manu Dwievedi

Advisor

Manu Dwievedi, the Director of Etech Insights at Etech Global Services, brings over a decade of pioneering experience in customer experience innovation to QEval’s advisory board. His expertise in conversational AI, machine learning, and advanced analytics aligns perfectly with QEval’s mission to revolutionize contact center performance management.

Manu’s background in AI-driven customer experience optimization makes him an invaluable asset to QEval’s innovative platform. His areas of expertise particularly relevant to QEval include:

Conversational AI and machine learning technologies
Speech analytics optimization
Natural language processing
Contact center performance management
Automated quality assurance processes

As a leader in implementing AI initiatives for Fortune 500 brands globally, Manu’s insights will be crucial in enhancing QEval’s capabilities and driving innovation in the platform.

AI Innovation: Manu has spearheaded numerous successful AI initiatives, which will be invaluable in guiding QEval’s development of cutting-edge features and functionalities.
Analytics Expertise: His experience in identifying pivotal macro trends through advanced analytics aligns perfectly with QEval’s goal of providing deep, actionable insights from customer interactions.
Cross-Boundary Solutions: Manu’s track record of developing solutions that transcend geographical boundaries will be crucial as QEval seeks to serve a global client base.
Integrated AI Tools: His success in integrating voice bots, chat bots, and other AI tools to improve customer experiences and sales metrics directly relates to QEval’s comprehensive approach to contact center management.

As an advisory board member, Manu will leverage his expertise to guide QEval in:

Enhancing AI and machine learning capabilities within the QEval platform
Refining speech analytics features to extract more valuable insights from customer interactions
Developing more sophisticated automated QA processes
Improving the integration of various AI tools to provide a holistic view of contact center performance
Identifying new opportunities for innovation in contact center technology

Manu’s passion for translating AI potential into concrete business value, combined with his extensive experience in implementing AI solutions for major brands, will play a crucial role in shaping QEval’s future developments. His insights will ensure that QEval remains at the cutting edge of contact center performance management technology, continually enhancing its ability to address real-world challenges and deliver measurable improvements in customer experience and operational efficiency.

Dan McCann

Advisor

Dan, co-founder of SymTrain, brings a unique blend of entrepreneurial spirit and hands-on experience in contact center innovation to QEval’s advisory board. His background in developing cutting-edge training solutions aligns perfectly with QEval’s mission to revolutionize contact center performance management.

Dan’s experience in creating and implementing innovative training solutions makes him an invaluable asset to QEval’s platform. His areas of expertise particularly relevant to QEval include:

Employee development automation
Simulated job scenarios for training
AI and Machine Learning applications in contact centers
Sales enablement and operational optimization
eLearning and experiential learning methodologies

As the creator of SymTrain, born from real-world contact center challenges, Dan’s insights will be crucial in enhancing QEval’s capabilities, particularly in areas of employee training and performance improvement.

Innovative Training Solutions: Dan’s creation of SymTrain, which automates role-play and coaching exercises, demonstrates his ability to identify and solve critical challenges in contact center operations.
Holistic Approach: His focus on combining customer conversations with desktop software navigation and video for training aligns with QEval’s comprehensive approach to performance management.
AI and ML Integration:Dan’s experience in applying AI and Machine Learning to training scenarios will be valuable in enhancing QEval’s analytical and predictive capabilities.
Operational Transformation:His track record in transforming operations through employee success directly relates to QEval’s goals of improving contact center efficiency and effectiveness.

As an advisory board member, Dan will leverage his expertise to guide QEval in:

Enhancing employee training and development features within the QEval platform
Integrating simulation and experiential learning methodologies into performance management processes
Developing more sophisticated AI-driven coaching and feedback mechanisms
Improving the platform’s ability to drive key performance indicators such as revenue, compliance, satisfaction, and retention
Identifying new opportunities for innovation in contact center technology, particularly in the areas of training and skill development

Dan’s hands-on approach and experience in solving real-world contact center challenges will play a crucial role in shaping QEval’s future developments. His insights will ensure that QEval remains at the forefront of contact center performance management technology, continually enhancing its ability to accelerate employee development and drive operational success.